In the evening, after closing
At 8 pm a patient remembers they're due for a check-up. Mia answers, offers an open slot and books it.
Mia by SepNets · For dental clinics
Your clinic closes. Bookings don't.
An AI receptionist for dental clinics that covers evenings, weekends and holidays. When nobody can pick up, Mia answers, books the appointment in your calendar and texts the patient a confirmation.
The button opens a chat with Mia. Type to her, or switch to a voice call and allow microphone access.
When Mia answers
The calls that come in when nobody's at the desk
Patients call when it suits them, not only during clinic hours. Every one of those calls is an appointment waiting to be booked.
On Friday and Saturday
The weekend is when people plan the week ahead. Mia is there even when the clinic is closed until Sunday.
On holidays and breaks
The clinic is on holiday and the phone keeps ringing. Mia answers and books an open slot for after the break.
When the secretary is busy
She's on another line, with a patient at the desk, or on a break. An unanswered call goes to Mia instead of ringing out.
Alongside your secretary
Your secretary answers by day. Mia answers when she can't.
Mia doesn't replace your team. You set up conditional call forwarding: the clinic phone rings first, and only unanswered calls reach Mia.
- During the day: your secretary answers as usual, and any call she misses goes to Mia.
- Evenings and weekends: Mia answers, books appointments and takes messages.
- In the morning: the dashboard has a summary, recording and transcript of every call, plus a list of patients to call back.
Booking
Booked at 10 pm, in tomorrow morning's calendar
Mia checks Google Calendar for open slots within your clinic hours, offers the patient times and books the appointment by your rules.
- Book, reschedule and cancel by phone
- Only open slots within your clinic hours
- SMS confirmation and reminder to the patient's mobile
Urgent calls
Toothache at 11 pm
You decide what counts as urgent and where it goes. Mia follows the rules you set.
- An urgent call is transferred straight to the on-call number you choose.
- If nobody answers, Mia takes the details and opens a callback task for your team.
- Choose when to transfer: always, only during set hours, or when the caller asks.
What Mia knows
Answers the questions you hear every day
Add your clinic's information once and Mia answers from it. What you added, she knows. Anything else, she takes down as a message for your team.
- Clinic hours
- Address and parking
- The treatments you offer
- Price list
- Health funds and insurers you work with
- What to bring to a first visit
Pricing
You pay for call minutes
Calls your secretary answers don't count. Mia only answers the rest, and only those count toward your plan.
Basic
100 call minutes
₪400
per month
- Recommended
Starter
250 call minutes
₪1,000
per month
Growth
750 call minutes
₪2,500
per month
Getting started
Three steps, and Mia is answering
Intro call
Leave your details and we'll get back to you to set up a short call.
Set it up together
Clinic hours, treatments, calendar, greeting, and where urgent calls go.
Forward your calls
Set up no-answer forwarding with your phone provider and Mia starts answering. It's forwarding, not number porting.
Transparency
Patients know who they're talking to
Every call opens with Mia saying she's an AI and that the call is recorded.
Every call is recorded, transcribed and summarized in the dashboard.
Recordings and transcripts are deleted automatically after 90 days.
FAQ
What clinics ask us
Does Mia replace our secretary?
No. Mia answers the calls your secretary can't get to, and the hours when the clinic is closed. During the day the clinic phone rings first, and only an unanswered call goes to Mia.
Can the clinic answer by day and Mia in the evening?
Yes. Set up no-answer forwarding with your phone provider. During clinic hours whoever is at the phone answers, and in the evening, on weekends and on holidays the calls reach Mia. You can also publish a dedicated Israeli number.
Can a patient book on Saturday night?
Yes, by phone. Mia books into Google Calendar using the open slots within your clinic hours, and sends an SMS confirmation to an Israeli mobile. Booking requests from the website chat or voice widget go to a details form and aren't booked straight into the calendar.
What happens with an urgent call when the clinic is closed?
You decide what counts as urgent and which number it goes to. If nobody answers, Mia takes the details and opens a callback task for your team. Mia doesn't give medical advice.
Can Mia check a patient's health fund or insurance coverage?
No. Mia answers from the information you added, such as which health funds and insurers you work with. A question about a specific patient's coverage is taken down as a message for your team.
Do patients know they're talking to an AI?
Yes. Every call opens with a notice that it's an AI and that the call is recorded. You can change the wording, but not remove the notice.
Which languages does Mia speak?
Hebrew is the default, and she also speaks English and French.
How much does it cost?
You pay a monthly plan based on call minutes, and only the calls Mia answers count. All plans and prices are on the main Mia page.
Keep your clinic reachable, even when it's closed
Book a short intro call. Want to hear her first? Talk to Mia.